Privacy Policy
Nondiscrimination
Western Home Communities does not and will not discriminate against any person on the grounds of race, color, religion, sex, national origin, age, disability, creed, gender identity, sexual orientation or any other basis regarding the admission, retention, treatment, and terms and conditions of residing in Western Home Communities as long as the services needed can be properly provided by the organization.
Western Home Communities has a stated mission for serving seniors and the elderly; selected facilities of the organization, therefore, have stated age entrance requirements.
Western Home Communities and its programs and activities are accessible to and usable by disabled persons, including persons with impaired hearing and vision, in accordance with Section 504 of the Rehabilitation Act of 1973.
About this policy
This privacy policy has been compiled to better serve those who are concerned with how their “Personally Identifiable Information” (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Please read this policy carefully to understand how we collect, use, protect, and otherwise handle your Personally Identifiable Information in connection with our website.
What information do we collect?
Information you give us
We collect information when you subscribe to a newsletter, fill out a form on our site, request information, register for an event, respond to a survey or marketing communication, or make a purchase. Depending on what you are doing, this may include your name, email address, phone number, mailing address, and the details of your request.
Information collected automatically
When you browse our site, we and our analytics providers automatically collect limited technical information through cookies and similar technologies, including the pages you visit, how long you stay, the site that referred you, and your general location, browser, and device type. We use this information in aggregate to understand how our site is used.
How do we use your information?
We may use the information we collect in the following ways:
- To respond to your questions and customer service requests.
- To process and follow up on registrations, inquiries, and purchases.
- To send newsletters, updates, and information about our communities, services, and events that you have asked to receive.
- To follow up with you after a live chat, email, or phone inquiry.
- To understand how our site is used so that we can improve it.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities, and we use regular malware scanning, in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems and are required to keep the information confidential. Information you submit is encrypted in transit using Secure Sockets Layer (SSL) and Transport Layer Security (TLS) technology.
We implement a variety of security measures when you enter, submit, or access your information. Payments are processed through a third-party payment gateway, and payment card numbers are not stored or processed on our own servers.
How is collected SMS information is handled?
Phone numbers used for SMS or SMS consent will not be shared or sold to any third party or affiliates under any circumstances for any marketing purposes.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Western Home Communities. This includes SMS messages for conversations (between employees), conversations (external). Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your device through your web browser, if you allow it, that enable the site to recognize your browser and remember certain information. We use cookies to remember items you have added to an order or registration, to understand your preferences based on previous or current site activity, and to compile aggregate data about site traffic and interactions so that we can offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
Managing cookies in your browser
You can choose to have your browser warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s help menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
Who do we share your information with?
We do not sell, trade, or rent your Personally Identifiable Information to outside parties.
We do share information with service providers who help us operate our website and our organization, including email marketing, website analytics, event registration, and payment processing. These providers may only use your information to provide services to us, and are not permitted to use it for their own purposes.
We may also disclose information where we are required to do so by law.
Links to other sites
Our site may occasionally link to other websites for content or informational purposes. We are not responsible for the privacy practices or the content of those sites, and we encourage you to review their privacy policies.
Analytics and advertising
We use Google Analytics to understand how visitors find and use our site. We also advertise through services including Google Ads and Meta, which operates Facebook and Instagram. These services may use cookies and similar identifiers to measure how our advertising performs and to show our ads to people who have previously visited our site, a practice commonly known as remarketing. We do not display other companies’ advertising on our website.
Opting out
You can control how Google advertises to you through the Google Ad Settings page, and you can opt out of Google Analytics entirely using the Google Analytics Opt-out Browser Add-on. You can opt out of interest-based advertising from participating companies through the Network Advertising Initiative.
Children’s privacy (COPPA)
The Children’s Online Privacy Protection Act (COPPA) puts parents in control of the collection of personal information from children under the age of 13, and is enforced by the Federal Trade Commission. We do not market to children under the age of 13 and we do not knowingly collect personal information from them.
Email and the CAN-SPAM Act
The CAN-SPAM Act sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to stop receiving emails, and spells out penalties for violations.
We collect your email address in order to:
- Send information and respond to your inquiries, requests, and questions.
- Send newsletters and updates to our mailing list, including after an original transaction has occurred.
To comply with CAN-SPAM, we agree to the following:
- Not to use false or misleading subject lines or email addresses.
- To identify promotional messages as advertising in a reasonable way.
- To include the physical address of our business in our emails.
- To monitor the third-party email marketing services we use for compliance.
- To honor opt-out and unsubscribe requests promptly.
- To allow you to unsubscribe using the link at the bottom of every email.
You can unsubscribe at any time using the link in any email we send, or by emailing info@westernhome.org, and we will promptly remove you from all marketing correspondence.
Contacting us
If you have any questions regarding this privacy policy, you may contact us using the information below.
Western Home Communities
5307 Caraway Ln
Cedar Falls, IA 50613
USA
319-277-2141
info@westernhome.org
Last updated 23 October 2026